My Zen IT - Hotel Grand Pacific

Self Help and Troubleshooting

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Are you having a technical issue?

Please contact My Zen IT Support through the channels listed here.

Have you restarted the device that’s having issues?

Please restart the device before proceeding.

Which department are you in?

Select the area of issue:

Escalate to Lynda Song or call ADP Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
View this support page for escalation details.
View this support page for more information.
Escalate to Manager on Duty then Lynda Song, or call 3C Payments Support for emergencies. Click here for more information
Escalate to Manager on Duty then Lynda Song, or call Global Payments Support for emergencies. Click here for more information
Escalate to Lynda Song or Sage 300 Support for emergencies. Find more contact information on this support page.
Contact My Zen IT Support. View this page for contact information.
Escalate to Maintenance or contact Shaw Support for emergencies. Click here for more information

Select the area of issue:

View this support page for escalation details.
View this page for contact information.
View this support page for escalation details.
Contact My Zen IT Support. View this page for contact information.
Escalate to Manager on Duty then Lynda Song, or call 3C Payments Support for emergencies. Click here for more information
Escalate to Manager on Duty then Lynda Song, or call Global Payments Support for emergencies. Click here for more information
View this support page for more information.
Contact My Zen IT Support. View this page for contact information.
Escalate to Matt Pitcher or call Select Hospitality for emergencies Click here for more information.
Contact My Zen IT Support. View this page for contact information.
Escalate to Maintenance or contact Shaw Support for emergencies. Click here for more information
Escalate to Maintenance or call Shaw Support for emergencies. Click here for more information.
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information

Select the area of issue:

View this support page for escalation details.
Contact My Zen IT Support. View this page for contact information.
Escalate to Manager on Duty then Lynda Song, or call 3C Payments Support for emergencies. Click here for more information
Escalate to Manager on Duty then Lynda Song, or call Global Payments Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Escalate to Maintenance or contact Shaw Support for emergencies. Click here for more information
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information
Escalate to Melissa Dano or call SynXis Support for emergencies. Click here for more information.
View this support page for more information.
Contact My Zen IT Support. View this page for contact information.

Select the area of issue:

View this support page for escalation details.
Escalate to Manager on Duty then Lynda Song, or call 3C Payments Support for emergencies. Click here for more information
Escalate to Manager on Duty then Lynda Song, or call Global Payments Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
View this support page for more information.
Contact My Zen IT Support. View this page for contact information.
Escalate to Maintenance or contact Shaw Support for emergencies. Click here for more information
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information
Escalate to Lisa McCall or email Ideas Support for emergencies. Click here for more information.
Contact My Zen IT Support. View this page for contact information.

Select the area of issue:

Escalate to Lynda Song or call ADP Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
View this support page for more information.

Select the area of issue:

Escalate to the Food & Beverage Supervisor or call Squirrel Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Escalate to Maintenance or contact Shaw Support for emergencies. Click here for more information
View this support page for more information.
Contact My Zen IT Support. View this page for contact information.
Contact My Zen IT Support. View this page for contact information.

Select the area of issue:

Escalate to Matt Pitcher or call Select Hospitality for emergencies Click here for more information.
Contact My Zen IT Support. View this page for contact information.
View this page for contact information.
View this support page for more information.
Escalate to Department Leader or call Telus Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Escalate to Maintenance or contact Shaw Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Contact My Zen IT Support. View this page for contact information.

Select the area of issue:

View this page for contact information.

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