Undoing Sent Emails – What You Can and Can’t Do in Outlook on the Web
Ever hit “Send” too soon? Outlook gives you two ways to undo a sent email, but it’s important to know how they work and when they apply.
Main Takeaways
💡 If you frequently regret emails, enable Undo Send for a quick safety net.
💡 If sending sensitive emails internally, double-check before sending since recall isn’t always guaranteed.
💡 If you accidentally send an external email, follow up with a correction instead—you can’t recall it.
Read below to learn how to undo send and recall e-mails.
Option 1: Undo Send (For Any Email – But Only Up to 10 Seconds)
Best for: Stopping an email immediately after sending.
Outlook on the web has an “Undo Send” feature that delays email delivery for up to 10 seconds, giving you a short window to cancel.
To enable this feature:
1. Click the ⚙️ Settings (gear icon) in Outlook Web.
2. Select Mail > Compose and reply.
3. Scroll to Undo send and set the delay time (up to 10 seconds).
4. Click Save.
📌 Important: If you don’t click “Undo” in time, the email is fully sent and cannot be recalled.
Option 2: Message Recall (For Internal Emails Only)
Best for: Retracting an email sent within the same hotel organization (does NOT work for external emails).
Everyone at the hotel has their email created through Office 365 and uses Outlook. This means staff may be able to recall the message after sending.
To attempt a recall:
1. Open Sent Items and double-click the email.
2. Click File > Resend & Recall > Recall This Message.
3. Choose to Delete unread copies or Replace with a new message.
4. Click OK.
📌 Important:
❌ This only works for emails sent to staff within your hotel’s organization.
❌ Emails sent to Gmail, Hotmail, or external addresses cannot be recalled.
❌ If the recipient has already opened the email, recall won’t work.
Michael’s Next Scheduled Onsite
Wednesday, June 4th from 12:00 – 1:00pm
We will be visiting each department. This is a great opportunity to ask any questions you may have.
Please e-mail help@myzenitsupport.com if you have anything you’d like to schedule during the visit.
