My Zen IT does not provide support for Guest or Conference Internet.
Please escalate all issues to Maintenance and Shaw Support.
Two basic troubleshooting steps before calling Shaw Support:
Determine if the issue is system wide or only in one area of the hotel.
If the issue is system wide, please call Shaw Support immediately.
If the issue is only in one area of the hotel, please have maintenance restart the Shaw router / wireless access point in that area of the hotel. If restarting the Shaw router / wireless access point doesn’t resolve the issue, please escalate to Shaw Support.
Moni Sahota is our rep: mobile: 778-322-1749 email: moni.sahota@sjrb.ca – she is unable to help with support requests but is a good resource for escalating issues if support is unhelpful.
Information you will need:
Account Number: 34951
Hotel name
Hotel address
Description of the issue – Do you need help using the service? Is the service not functioning?
Room number or area impacted
