My Zen IT - Hotel Grand Pacific

Self Help and Troubleshooting

Saflok Support

Onsite Escalation: Matt Pitcher

For issues with Saflok hardware or software please escalate to MOD, for emergencies please call the number below:

1-800-999-6213

Our account number is: 033649C Saflok Support is only available from 0830am (EST) to 0500pm (EST), which is 0530am (PST) to 0200pm (PST). Any after hour support is triple charge per hour, min 1 hour, and the return call rate has been quite lengthy, sometimes until the next working day.

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