My Zen IT - Hotel Grand Pacific

Self Help and Troubleshooting

My Zen IT

Onsite Escalation: Michael McAmmond

For support during regular business hours, please email the address below or create a ticket using the My Zen IT icon in your task tray (click the arrow by the clock in the bottom right corner of your screen, click the My Zen IT icon and click “Create a Ticket”). For 24/7 emergency support please call the number below. *An emergency is when there is no viable workaround to an issue that is impacting every user – ie. no one can access the L Drive or no one can print.

help@myzenitsupport.com

778-600-1721

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